q Terms & Conditions | WP NOVA

Terms & Conditions

WPNOVA.io delivers WordPress-based development and website themes, plugins, integrations, and extensions under the following Terms of Service. The user must understand the functioning and scope of a GPL license. WPNOVA.io is not related in any way to the developers of the items listed on the site.

A user who purchases or signs up on WPNOVA.io receives solely the right of access to our repository under GPL license and the related downloads to it. WP NOVA grants the user a non-transferable, non-exclusive, revocable, limited license to access the site’s content, solely for the user’s personal, non-commercial use.

Certain Site features may be subject to additional guidelines, conditions, or rules, which will be displayed on the Site in conjunction with such features or specified in our support papers and agents.

All additional terms, guidelines, and rules are incorporated by reference into these Terms. If the user doesn’t accept these terms, the user will be prohibited to purchase any sort of product or joining as a member on WPNOVA.io, hence all available services and products are bound to the following terms.

These Terms of Use describe the legally binding terms and conditions that govern the user’s use of WPNOVA.io.

Site access and functionality

By registration or purchase, the user is forced to comply with these regulations and our privacy policy. The user should be of legal age, to comply with most regulations of liability as an adult. The user can not be excepted in any role if the previous conditions are not met.

WPNOVA.io strives to keep online accessibility of over 99%. However, WPNOVA.io reserves the right to have certain downtimes without prior notice, to facilitate maintenance tasks or to address needed security issues that can arise spontaneously.

WPNOVA.io reserves the right to change the functionality and behavior of the site, suspend or discontinue the site and its content at any time without prior notice. The user and any involved third-party agree, that WP NOVA can not be held liable for is not any change, interruption, or termination of the site or any part.

Site content

The user’s rights consented in these Terms are subject to the following limitations and are therefore prohibited: (a) sell, rent, lease, transfer, assign, distribute, host, or commercially exploit the Site; (b) change, perform derivative works, disassemble, compile or reverse engineer any part of the Site; (c) access the Site to build a similar or competitive web site; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means unless otherwise stated, any future publication, update or other addition to the functionality of the WP NOVA shall be subject to these Terms.

Third-party links and announcements

The Site may contain links to third-party websites and services, and/or display third-party advertisements. The content of Third-Party Links and Ads without the control of WP NOVA. ThereforeWPNOVA.io is not liable for any content of those third-party linked websites, ads etc.

Third-Party Links and Ads are solely implemented to enhance the user’s experience and depth of information. WPNOVA.io does not review, approve, monitor, endorse or guarantee third-party content in any form and is furthermore not liable for any third-party terms and policies, including third-party privacy and data collection practices.

Users

Each user is solely responsible for themselves and their content. WPNOVA.io is not liable for any damage caused through user interactions in any way.

Cookies and web beacons

WPNOVA.io uses cookies for the purpose to enhance the user experience and facilitate some of the core functionality of this site. More information is available on the privacy policy page.

Limitation of Liability

The user agrees to indemnify WP NOVA for all damages, fees and legal fees, expenses, claims, or liability that we incur as a result of or in connection with a third-party claim against us about the use of WP NOVA or any item or service.

WPNOVA.io and the website’s contents are provided to the user on an “AS IS” basis. WPNOVA.io disclaims all explicit and implied warranties, including non-infringement, merchantability, and fitness for a specific purpose.

The liability between the user and WP NOVA or these terms, in contract, tort (including negligence), or otherwise, is limited as follows:

WPNOVA.io disclaims liability for any of the following losses experienced by the user: revenue, profit, goodwill, customers, capital, reputational harm, loss in connection with any other contract, data loss, or indirect, consequential, or special loss, damage, or expense. Furthermore, WPNOVA.io’s total aggregate liability to the user is otherwise limited to the total sums paid by the user to WPNOVA.io for the user’s membership in the three months preceding the day the claim gives rise to the liability arose.

Technical support and warranty

WPNOVA.io distributes plugins, themes, add-ons, and extensions for WooCommerce and WordPress derived directly from third-party developers. WPNOVA.io does not offer specialized technical support for any product or service offered. If the user wishes to obtain technical support, the user has to purchase the product from other platforms which might incorporate such service.

WPNOVA.io products might request their activation through the user, which usually is not of any obligation and therefore if left empty, doesn’t limit the functionality of the product. None of the themes, plugins, or extensions offered on WPNOVA.io include a license or activation key. If the user wishes to obtain a key or license to use technical support and/or automatic updates, the user has to purchase the tool from another platform that incorporates such activation keys. WPNOVA.io, therefore, limits the given support to billing and/or technical inquiries regarding the WP NOVA website only and does not provide automized updates.

Access to products

WPNOVA.io payment processing is fully automated and access to any purchased product or service is immediately available, once the payment processor has received the user’s funds. In rare cases, the payment processor might hold the funds for further evaluation.

In general, this might take up to 24 hours and is handled solely by the payment processor itself. WPNOVA.io has no influence on this process and therefore declines any liability for damages caused by the delay. If the user experiences a delay in unlocking download after payment, he should notify WPNOVA.io via the integrated ticket functionality or by using the offered live chat, so that our team can provide corresponding support.

Updates

All products distributed by WPNOVA.io, require manual updates. The underlying update procedure is in detail explained on WP NOVA and users are solely responsible to facilitate those updates by themselves. WPNOVA.io can not give any support in this matter. Users will have access to updated files as long as their subscription remains active. In the case of individual single product purchases, updates are indefinitely available.

Updates are in general 48 hours after the official release by the developer updated. However, WPNOVA.io reserve the right to delay updates to a later point in time or excludes certain products from updates without prior notice. Therefore WPNOVA.io excludes any kind of update guarantee.

Membership, product and/or price changes

WPNOVA.io reserves the right to add, modify, or discontinue any product and it’s related prices, without prior notice. 

We cannot guarantee that all plugins and themes will function at 100% capacity. While we strive to provide fully functional plugins and themes, some features might not work  plugins and themes may require active license keys to unlock certain features, such as ready-made templates and demos. Please note that the functionality of these plugins and themes may be impacted if the necessary license keys are not present.

We reserve the right to modify subscription prices at any time. If we make changes to the subscription prices, we will notify the customer via email at least 30 days before the changes take effect. If the customer wishes to cancel their subscription due to the price changes, they may do so before the next payment is due in their account section on WP NOVA.

Cancellation and suspension

When you sign up you are charged on a recurring basis (monthly or annually) until you cancel, which you can do at any time in your account section. If you cancel your subscription then at its expiry you will no longer receive updates for any plugin or theme you downloaded from WP NOVA unless you renew your subscription. You can nonetheless continue to use the items as per the terms of the GPL license.

WPNOVA.io reserves the right to cancel, suspend, block or limit a user account without prior notice if it incurs in any of the following circumstances, but not limited to those described here:

  1. Abnormal use of our system resources caused by malicious activities to gain access to our website’s resources.
  2. Defamatory or malicious words and/or false statements, including defamation against WPNOVA.io and/or efforts to induce potential customers to purchase tools from other vendors, improper language, or disrespectful behavior toward other users or employees of our staff.
  3. For promoting other products, generating spam or junk mail, or any other illegal activities.
  4. Misusing the contact system, direct support system, or providing false data during the registration process or in any contact form.
  5. If WP NOVA reasonably believes that a user’s account has been compromised, fraudulent payment methods were used, that it is shared with other users, or for any other security reason.

Refund policy

Given the nature of digital content that can be downloaded instantly after a purchase has been made, WPNOVA.io does not offer any kind of trial or grace period after purchasing a membership or an individual item. Therefore the purchase is considered final. Furthermore, does WPNOVA.io declines refunds for terminated memberships or purchases based on our suspension policy and violation of our terms.

In general WPNOVA.io declines refunds based on content protected by access keys through the developer, which could be outside the corresponding GPL License and lead to inaccessibility to the content protected. Additionally, no refunds are issued for missing technical support for the purchased products. 

If you’re facing a technical issue with the plugin, please consider raising a support ticket first.

We hope that you understand that due to the nature of digital goods, the refund policy can be abused and hence we reserve the rights to refuse the refund if the policy is being abused.

Your case will qualify for a refund if it meets this condition: 

Our support team could not resolve your query regarding a bug that you faced with a purchased item. 

Your case will not qualify for a refund if it meets this condition: 

  1. Our support team could not resolve your query regarding a bug that you faced with a purchased item. 
  2. Your case will not qualify for a refund if it meets these conditions: 
  3. You no longer wish to use the plugin. You temporarily needed it but don’t need it anymore.
  4. You reported an issue but do not wish to cooperate with us to help troubleshoot it.
  5. You misunderstood what the product does.
  6. The plugin/theme works well but a third-party plugin causes an issue. Technical issues caused by other plugins, add-ons, themes or snippets do not qualify as the right grounds for a refund.
  7. You purchased the item by mistake.
  8. We cannot grant refunds on automatic renewal payments as its not only time consuming but cost us additional gateway fees.

Consumer laws

Non-excludable warranties, guarantees, or other rights (‘non-excludable consumer guarantees’) are not excluded, restricted, or modified by WPNOVA.io in these conditions. We are solely obligated by the specific commitments stated in these conditions, except non-excludable consumer guarantees. Our liability for violation of a non-excludable consumer promise is limited to replacing or paying the cost of replacing the relevant product or service, at our discretion (unless the non-excludable consumer guarantee says otherwise). You must not utilize a product in violation of any applicable export regulations.

Changes to these terms

WPNOVA.io reserves the right to apply changes to these terms at any time without prior notice.

Contact

If the user has any questions about this policy, the user should contact us through email: info@wpnova.io

WPNOVA.io will take up to 14 days to expedite your request.

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19801, Delaware, US

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